Providing World Class Customer Service: It Begins Within  

Each of us has experienced various levels of customer service -- from fantastic to terrible! What ingredients go into the mix for those who choose to provide "world class customer service"? It is all about making the right behavior choices. These begin within individuals, then within departments, as employees meet the needs of each other, then extend these behaviors to outside customers. Customer service is a way of life, not a promotional campaign. The best of the best choose to go above and beyond the call of duty, and are prepared to repair damaged relationships. They also enjoy what they do -- and it shows!

PO Box 531006 | Indianapolis, IN 46253 | Phone: (574) 320-8127 | FAX: (317) 295-1086